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Calvence Privacy Policy

Last Updated: 08/09/2025

At Calvence, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or make a purchase from us.

By using our website, creating an account, or making a purchase, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information in the following ways:

  • Personal Information: Name, address, phone number, email address.

  • Payment Information: Cash on Delivery (COD) preferences and other payment details.

  • Order Information: Details about the products you purchase, including order history.

  • Device Information: IP address, browser type, operating system, time zone, cookies, and browsing behavior on our site.

  • Voluntary Information: Data you provide when signing up for newsletters, filling forms, or contacting us.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Order Processing: To deliver your products, process payments, and provide customer support.

  • Service Improvement: To enhance our website, products, and customer service.

  • Communication: To send order updates, promotional offers (if opted-in), and respond to inquiries.

  • Fraud Prevention & Security: To detect and prevent fraudulent activity and secure your account and transactions.

  • Legal Compliance: To fulfill contractual and legal obligations.

3. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your data with trusted service providers strictly for operational needs, such as:

  • Delivery Partners: To facilitate shipping and order fulfillment.

  • Customer Support Services: To provide necessary support.

All third-party providers are required to maintain confidentiality and may only use your information to perform their services.

4. Information Security

We prioritize the security of your personal and financial information.

  • Our website is SSL-secured, ensuring that all data transmitted between your browser and our servers is encrypted.

  • We implement reasonable administrative, technical, and physical safeguards to prevent unauthorized access, modification, disclosure, or destruction of your data.

  • Please note: no data transmission over the internet or electronic storage method is 100% secure.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business needs.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to the personal data we hold about you.

  • Correction: Update or correct inaccuracies in your personal information.

  • Deletion: Request deletion of your personal data, subject to legal or contractual obligations.

  • Restriction & Objection: Limit or object to how we process your personal data.

  • Data Portability: Request a copy of your personal data in a portable format.

To exercise your rights, please contact us at the email provided below.

7. Children’s Privacy

Our products and services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If we discover such information has been collected, we will promptly delete it.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such sites. We encourage users to review the privacy policies of each website they visit.

9. Legal Disclosure

We may disclose your information if required to do so by law, or if such action is necessary to:

  • Comply with legal obligations (e.g., subpoena, government requests).

  • Protect our rights, safety, or property.

  • Prevent or investigate fraud.

  • Safeguard users and the public.

10. Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time. Changes will be reflected with an updated “Last Updated” date at the top of this page. Continued use of the website after changes indicates acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us: 📧 Email: info@calvence.com