Calvence Terms and Conditions

Last Updated: 01/23/2025

1. Introduction
Welcome to Calvence! By accessing our website and purchasing our products, you agree to comply with and be bound by these Terms and Conditions.
Please read these terms carefully before using our site or purchasing our skincare products.

2. Eligibility
Our products and services are available to residents of Pakistan and are intended for personal, non-commercial use.
To make a purchase, you must be at least 18 years of age or have parental/guardian consent if under 18.

3. Product Information
Calvence specializes in high-quality skincare products, including serums, face washes, moisturizer, body lotion and face masks.
While we strive to ensure that product descriptions are accurate, results may vary depending on individual skin types and conditions.

Health and Safety Disclaimer
Calvence products are for external use only and are not intended to diagnose, treat, cure, or prevent any disease.
We recommend conducting a patch test before full use. If you have any skin issues or allergies, please consult a dermatologist before using our products.
Discontinue use immediately if any irritation occurs.

4. Orders and Payment
Calvence accepts payments via Cash on Delivery (COD) and card payments*(Currently Unavailable).
Once an order is placed, you will receive a confirmation email with the order details.
All orders are subject to product availability, and Calvence reserves the right to cancel orders at any time.

5. Shipping and Delivery
We currently offer shipping across Pakistan.
Standard processing times apply to all orders, and estimated delivery times are provided during checkout.

Shipping Costs
Shipping fees may apply, which will be detailed at checkout.
Any applicable taxes or duties are the responsibility of the customer.

Delivery Delays
While we strive to deliver orders promptly, there may be occasional delays due to circumstances beyond our control. In such cases, we appreciate your patience.

6. Return and Refund Policy
At Calvence, we want you to be satisfied with your purchase. If, for any reason, you wish to return a product, you may do so within 4 days of receiving your delivery.

Return Conditions
– Products must be in their original, unopened packaging.
– Returns are only accepted within 4 days after delivery.
– Return shipping costs may be the customer’s responsibility, unless the product is defective or incorrect.

Please contact our customer service team at info@calvence.com to initiate a return or request further assistance.

7. Limitation of Liability
Calvence is not liable for any adverse reactions or skin issues arising from the use or misuse of our products.
As individual results vary, we recommend consulting a dermatologist if you have skin conditions or allergies.
Calvence assumes no responsibility for incidental or consequential damages.

8. Intellectual Property
All content on the Calvence website, including but not limited to logos, text, and images, is the property of Calvence and is protected by intellectual property laws.
Unauthorized use of any materials is strictly prohibited.

9. Privacy Policy
We respect your privacy. For details on how we collect, store, and use your information, please review our Privacy Policy.

10. Modifications to Terms
Calvence reserves the right to update or change these Terms and Conditions at any time. Any updates will be posted on this page, and continued use of our website implies acceptance of any changes.

12. Contact Information
If you have any questions about these Terms and Conditions or need assistance with your order, please contact us at:
– Email: info@calvence.com